Treat all clients with respect and dignity.

Protect the client’s privacy and confidentiality and not distribute personal financial information to any third party without permission from the client.

Encourage clients to discuss the loan transaction with family members and/or other trusted advisors.

Inform clients at no charge about all of the mortgage programs available for them and assist each client to determine the program most suitable for his or her needs.

When estimating potential costs associated with a mortgage and closing, clearly identify and explain all costs outlined on the Good Faith Estimate and to not add fees that are not necessary.

Not imply to a borrower that he or she is obligated to purchase any other product or service offered by the member or any other company in order to obtain a mortgage.

Monitor the title company to insure that all loan proceeds are paid directly to the borrower, except to retire existing debt, pay a contractor from the borrower's repair set-aside account, or pay property taxes or hazard insurance premiums from the borrower's set-aside account for taxes and insurance.

Resolve any concern received from a client regarding any mortgage transaction.

 

Contact Us